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Terms and Conditions

Terms and Conditions

These terms and conditions form the basis on which you can visit and use our website. By placing an order at FLOWERBULBS HOLLAND EXPORT BV the customer agrees to abide by these terms and conditions. Please read them carefully as they contain important information.

§ 1 General Terms & Conditions

This site is owned and operated by FLOWERBULBS HOLLAND EXPORT BV, Lavendelweg 13, 2215 VW, Voorhout, Holland. If you want to ask us anything about these Terms and Conditions, or if you have any comments or complaints on or about our website, please e-mail us at info@flowerbulbsholland.com

§ 2 Ownership of rights

All rights, including copyright, in this website are owned by or licensed to FLOWERBULBS HOLLAND EXPORT BV. Any use of this website or its contents, including copying or storing them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

§ 3 Accuracy of Content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. If  prices of the goods increase or change between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable, then you will of course have the right to cancel your order. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

§ 4 Damage to your computer

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 § 5 Offers/contracts

All offers from FLOWERBULBS HOLLAND EXPORT BV are optional and we reserve the right to change the prices especially when this is necessary by statutory text. A contract is only then established after our acceptation of your order. FLOWERBULBS HOLLAND EXPORT BV has the right to refuse orders or somewhere to connect certain legal conditions unless this is explicitly provided otherwise. If an order is not accepted FLOWERBULBS HOLLAND EXPORT BV will notify this within 14 days after reception of the order.

§ 6 Availability

All items are subject to availability. Because we are dealing with living bulbs, availability is dependent on harvest results. In spite of careful planning, it is possible that a variety may not be available at the time of dispatch. If this is the case we will send you an equivalent alternative, which will be of equal quality for optimum flowering.

§ 7 Delivery charges and price ranges

Spring bulbs delivered in October, such as tulips, daffodils, hyacinths, allium, crocuses, muscari, amaryllis and all other miscellaneous bulbs.

Minimum order amount is € 50,00 per shipping address.

All prices for Spring bulbs include shipping costs and VAT with the exception of shipping to Canada always costs €15,- extra per parcel.

National duties and taxes are NOT included in above prices.

Delivery of Dahlia tubers in April

All Dahlia tubers prices are include VAT and exclude shipping costs

Dahlia tuber orders and deliveries are not possible for USA and Canada

Price ranges are,

Group 1:

The Netherlands

Group 2:

Belgium, Luxemburg, Denmark (Faeröer Islands, Greenland excluded), Germany, France ( Corsica included), Italy (San Marino and Vatican City excluded), Austria, Spain (Canary Islands excluded), Sweden.

Group 3:

Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Czechia, Croatia, Vaticaanstad,

Group 4: (other Europe)

Andorra, Bosna Hercegovina, England, Gibraltar, Channel Islands, Gran Canaria, Greenland, Iceland, Liechtenstein, Macedonia, Monte Negro, Norway, Serbia, Switzerland.

Group 5:

USA

§ 8 Delivery and address

We do not ship to mail boxes. Your address must include the ZIP code city name, street and number and country. Next to that you must also provide us with your e-mail address and phone number.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will deliver the order at the correct planting time, but exact dates are not guaranteed.

§ 9 Change of address

A change of address must pass us before September 1, after this date we cannot change any address anymore.

§ 10 Payment terms

We will charge your credit account for payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain a full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

§ 11 Delivery to another address but your own

We can deliver the order tot any address of your choice. If this address is in another country than yours we will charge you prices that come with this other country.

§ 12 Cancellation rights

Because we are dealing with live product, we will only accept cancellation of an order within 7 days of the order being placed, providing the goods have not already been dispatched.

§ 13 Complaints and liability

Costumers are required to check the products and see if they are in accordance with the order. Complaints must be reported within 2 days after receiving the parcel to our e-mail address or by mail to: Flowerbulbs Holland EXPORT BV, Lavendelweg 13, 2215 VW Voorhout, The Nederlands.

§ 14 Not received orders

If you did not receive your order for an unknown reason, we will send the order again the following year. Crediting the purchased amount is not possible. Shipping to Russia, Ukraine, Croatia and Serbia/Montenegro is at your own risk.

§ 15 Ordering errors

You are able to correct orders on your order up to the point on which you click on 'submit' during the ordering process.

§ 16 Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery, or the attempted delivery. Transfer of ownership will take place once the goods have been delivered and we have received clear payment in full.

Risk of loss or damage of the products from your order will after the transfer be for you as buyer.

§ 17 Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on dispatch of the goods ordered. We reserve the right to refuse an order, and should we deem it necessary to do so, we will notify you within ten (10) working days.

§ 18- Privacy statement

Privacy Statement, 1 February 2021 Your privacy is very important to Flowerbulbs Holland Export BV consequently we will handle your personal information with great care. Your personal data is processed via our web store. The use of personal data: When using our webshop we receive the following personal information about you: - Name and address - Phone number - Billing address, Delivery address - E-mail address - Payment details - IP address By law in The Netherlands, we may only use this information if we explain exactly why and for what reason. You can read this below. We do not share your personal data to other companies or organizations, unless this is necessary for the functioning of the web store or if the law states that this is necessary. For example: in case fraud is suspected, we’d be allowed to report to the police. Your account: For the use of certain parts of our web store you must first register. You then provide information about yourself and choose a username. With this we create an account, for you to log in with that username and a password of your choice. We save this information so that you do not have to enter it again and again. Equally for us to be able to approach you more easily, if necessary, at the webshop. We keep this information for as long as your account exists. You can freely adjust information via your account, whenever you want. Processing your order: When you place an order with us, we use your personal data to be able to handle it properly. We may share your personal data to our delivery service for the purpose of delivering the ordered goods to you. We also receive information about your payment from your bank or credit card company. We keep this information for as long as necessary to fully complete the order, warranty, etc . We store certain information longer if applicable by Dutch law. For example, records of proof of your purchase and your invoice, we must keep available for the tax authorities for a period of seven years. Advertisement: We would like to send you advertising about offers and new products or services. We do this by email or via social media. You can object to this advertising at any time. Every e-mail contains an unsubscribe option. You can subscribe to our newsletter. The newsletter regularly provides news, tips and information about our products, the handling of it and our services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Cookies: Our webshop uses cookies. Cookies are small files that store information so that you do not have to enter it every time you visit our website. We can also see your visits to our website. When you visit our online store for the first time, we will display a message explaining cookies. If you continue to use our online store, we assume that you have no objection to the cookies. You can disable the placement of cookies through your browser, however this may lead to a misfunctioning of our webshop. We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes. We will do our best to announce changes separately. You have right to the following: - request an explanation of what personal data we keep and what we do with it - request access to your personal data - request correction of errors - request removal of outdated personal data - request withdrawal of permission - object to a specific use of data If you believe that we are not helping you in the right way, you have the right to submit a complaint to the regulator, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Website: https://www.flowerbulbsholland.com Registration # @ the Chamber of Commerce: 57596891 Our VAT nr: NL8526.50.589 B01

We keep your orders, invoices and payments and any complaints safe. All information you provide is confidential to national or state laws.

§ 19 Liability & Responsibility

FLOWERBULBS HOLLAND EXPORT BV cannot be held responsible for negative impact of injudicious, improper or incorrect use or abuse of goods supplied. It is your responsibility to examine the goods at the time of delivery. Any queries or complaints must be made in writing within two (2) days of delivery to our e-mail address at info@flowerbulbsholland.com.

For climate zones client must check the “USDA Plant Hardiness Zone Map” on the internet.

http://www.planthardiness.ars.usda.gov/PHZMWeb/

§ 20 Compensation for damage

Any damage caused by incorrect delivery or quality of the order will never exceed the initial value of the order

§ 19 Force majeure

Force majeure can relieve us of an order made. 

§ 22 Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Dutch law. The relevance of the Viennese Purchase Treaty is excluded. If a satisfactory agreement to any dispute cannot be resolved directly between FLOWERBULBS HOLLAND EXPORT BV and you, the customer, agree to submit to the exclusive jurisdiction of the courts.

§ 23 Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Registration Chamber of Commerce.

FLOWERBULBS HOLLAND EXPORT BV is registered at the Chamber of Commerce under number 57596891.

VAT Number: NL8526.50.589.B01